Cool Hand Luke is beyond fantastic with there work and customer service!! I have used them to replace several fireplaces in my homes. Always on time, with great product, and product knowledge. The best word to describe my experiences is "Outstanding", use them for your next fireplace replacement or repair needs, you won't be sorry. :-)
This was the best experience I have ever had with a contractor! My fireplace was a custom build. Luke and Mike did every aspect of the construction including electrical, gas, drywall, masonry, and even took care of mounting the television and connecting the electronics! I did not even have to bring in any other contractors! You just do not find people that can do all this type of work! They are very talented and professional, not to mention clean and courteous. They were timely and they did not even take breaks. To add I had to call the gas company out and needed my water heater pilot lighted. The Gas Company was unable too and told me I needed to call a plumber. Well Luke came right to the rescue and was able to light the pilot. So need for a plumber! I am extremely pleased with all the work and the final out come of my custom fireplace. I have dealt with some of the other fireplace competitors out there and they do not compare to Luke at all. I highly recommend Luke and his team! They are very pleasant to work with and know what they are doing!
I called Luke to repair a fireplace that was not operating. I had previously had another technition who had made three visits to the house only to recommend repairs that were not needed and which cost several hundred dollars. Luke repaired the fireplace in 30 minutes and charged a very reasonable fee. He is honest, trustworthy, and punctual. He's very experienced and a great guy. I would highly recommend Luke!
We came in to OC Fireplace Shop to see our options to upgrade our fireplace and fire pit. We have gone to other places but no one is as professional and helpful as the owner, Luke. We have purchased a fire glass kit, for our fireplace, and gas logs for fire pit. The selection of the fire glass colors are unbelievable, my wife loved it as she could pick the color that goes with our interiors, it's so cool! For our fire pit on the outside we went with the beautiful set of gas logs. Luke came in to install everything in couple days, he was on time and very professional, very respectful of our home and our dogs, our dogs loved him as well, he even played with them, we never had anyone that came in to fix something in the house to even acknowledge our dogs. This was not just a business transaction for him, he really loves what he does and takes the time to do it right. We will recommend Luke's services to everyone we know!!
San Clemente, CA We used Cool Hand Luke's for purchase and installation of new glass fireplace doors and fireglass. They also reconditioned the inside of our very old fireplace and made it look like new. They did a fantastic job and we are so happy with the result. He's a little hard to find, and works by appointment usually, but once we were ready to go, he was at our house ready to measure and order. He is very knowledgeable and professional. I would definitely recommend them.
OC Fireplace Cool Hand Luke is now on our "A" list of service people in OC. New to the area we looked at Luke's reviews and called him to service our 10 year old fireplace in a town home that recently moved to. Luke arrived on time, was knowledgable, professional and has a great personality! His service exceeded our expectations. He explained how our double sided fireplace works, the care it requires, demonstrated how to clean the vents and glass AND cleaned the glass as well!
We highly recommend Luke to anyone who needs their fireplace serviced !